A 3-star facility with sharp divides: some families report caring staff and good experiences, but many describe delayed bathroom assistance, disrespectful treatment, and uncleaned dining areas. Recent complaints centre on staff professionalism and neglect, though older five-star reviews praise the chapel, grounds, and individual staff members when consistent care was provided.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Recent one and two-star reviews from the past year and two years describe neglect and poor cleanliness. Older five-star reviews from 3-9 years ago praised staff attentiveness and spiritual atmosphere. Shift toward negative sentiment in recent years is evident.
Residents and families praise staff warmth and attentiveness; activities like volunteer bike rides and day programs draw consistent approval. Understaffing creates bottlenecks: phone calls go unanswered for up to an hour when the team is stretched thin, and enrichment opportunities remain underdeveloped despite resident demand.
Staff deliver respectful, compassionate care with active follow-up to ensure client wellbeing. Limited review evidence, but all ratings are five-star.
All 13 reviews are five-star. Families praise specific staff members (Vitali, Sokheng, Prisca, Renata, Mike, Janette, Mikhail) for skilled, attentive care across dementia support, post-stroke rehabilitation, and daily living assistance. Director Vitali is repeatedly noted for accessibility, responsiveness, and ability to assemble matched care teams and fill scheduling gaps even during staff shortages.
Last updated 2026-07-23
