Best long-term care homes in London, Ontario
For a wider view that also includes retirement homes and broader aged care providers, see the best aged care overall list.
Picks are ranked by score and relevance to long-term care homes, so a lower overall score can rank higher here.
At a glance
| # | Business | Score | Rating | From | Best for |
|---|---|---|---|---|---|
| 1 | The Village of Glendale Crossing | 80 | 4.5 (72) | — | All-round care and community |
| 2 | Masonville Manor Retirement Residence | 66 | 4.4 (15) | — | Homey, personable retirement living |
| 3 | Dearness Home Service | 60 | 3.9 (18) | — | Engaged day programs |
| 4 | AgeCare London Long Term Care Residence | 60 | 3.9 (22) | — | Social programming, budget-conscious families |
| 5 | Extendicare McGarrell Place Long-Term Care Home | 55 | 4.1 (17) | — | Responsive management, communication |
| 6 | peopleCare Oakcrossing Long-Term Care | 54 | 3.3 (36) | — | Specific units with strong staff |
| 7 | McCormick Care Group | 54 | 3.6 (23) | — | Behavioural support specialists |
| 8 | Kensington Village | 54 | 3.2 (32) | — | Consideration alongside larger options |
| 9 | Westmount Gardens Long Term Care | 47 | 3.6 (18) | — | Families wanting on-site amenities |
| 10 | Earls Court Village | 44 | 2.9 (23) | — | Frontline PSW care within a flawed system |
| 11 | Southbridge London East LTC | 43 | 2.1 (7) | — | Newer facility, proceed with caution |
1. The Village of Glendale Crossing
4.5 (72 reviews)score 80/100
The Village of Glendale Crossing pulls the highest composite score on this list by a wide margin, built on 72 reviews averaging 4.5 stars with strong sentiment across the board. Families describe named staff who remember preferences and mobilize quickly during falls or illness, inside a village layout that combines independent living, assisted care, and memory care.
- Staff greet residents by name and build real relationships
- In-house physiotherapy team plus 24/7 nursing
- Main Street common areas, working restaurant, and daily activities
- Compassionate, hands-on end-of-life care
Services: long term care homes, aged care, adult day programs, respite palliative care
2. Masonville Manor Retirement Residence
4.4 (15 reviews)score 66/100
Masonville Manor earns a 4.4-star average with reviewers consistently describing a warm, personal alternative to more clinical homes, where staff learn residents' names and habits. The review base is small, so treat the ranking as a promising early signal rather than a settled track record.
- Staff know residents personally, not just by room number
- Full daily activity calendar including wellness, theatre, and excursions
- Pet-friendly independent living
- Praised food quality and family dinner engagement
Watch out: A few reviewers flagged rude driver conduct and a strict pharmacy delivery screening process.
Services: long term care homes, aged care, adult day programs, respite palliative care
3. Dearness Home Service
3.9 (18 reviews)score 60/100
Dearness Home Service draws praise for genuinely caring staff and structured programs like volunteer bike rides and day activities that residents look forward to. The mixed sentiment comes mainly from staffing pressure rather than the quality of care itself when staff are available.
- Compassionate, respectful frontline staff
- Structured day programs and volunteer-run activities
- Dementia-secure units with pleasant interiors
Watch out: Understaffing means phone calls can go unanswered for up to an hour at busy times.
Services: long term care homes, aged care, adult day programs, respite palliative care
4. AgeCare London Long Term Care Residence
3.9 (22 reviews)score 60/100
AgeCare London gets strong five-star mentions for friendly staff and lively activities like karaoke and bingo nights. Longer-stay residents report a rockier picture, so this suits families prioritizing social engagement while going in with eyes open about consistency.
- Varied, well-attended activity programs
- On-site 24-hour nursing care
- Convenient Uplands location
Watch out: Longer-stay families report understaffing, slow response times, and uneven room cleaning.
Services: long term care homes, aged care, adult day programs, respite palliative care
5. Extendicare McGarrell Place Long-Term Care Home
4.1 (17 reviews)score 55/100
Extendicare McGarrell Place stands out for staff who know residents well and management that acts on concerns rather than deflecting them, with named team members like Dr. Lo and the BSO team singled out repeatedly. It's a smaller review base, so the strong 4.1-star average deserves a bit of caution.
- Staff communicate proactively with families
- Clean, organized facility with clear processes like ID bracelets
- Management responds promptly to raised concerns
Watch out: One account described chronic understaffing and long waits for basic help.
Services: long term care homes, aged care, adult day programs, respite palliative care
6. peopleCare Oakcrossing Long-Term Care
3.3 (36 reviews)score 54/100
peopleCare Oakcrossing shows a real split: the Juniper unit gets genuine praise for compassionate nursing and PSW care, including end-of-life support, while other floors are tied to serious safety complaints. With 36 reviews and a 3.3-star average, the composite reflects that inconsistency rather than a uniform experience.
- Strong, dedicated PSW and nursing care on the Juniper unit
- Compassionate end-of-life support where staff are present
- Professional, hardworking staff in praised units
Watch out: Recent reviews describe delayed ambulance calls, ignored fall protocols, and quality that varies sharply by floor.
Services: long term care homes, aged care, adult day programs, respite palliative care
7. McCormick Care Group
3.6 (23 reviews)score 54/100
McCormick Care Group brings in Ministry of Health behavioural specialists and draws real warmth from families of residents who passed away in their care. Set against that are recurring complaints about personal care lapses, which keeps the composite in mid-pack territory.
- Ministry-trained behavioural specialists on staff
- Kind, patient staff noted by end-of-life families
- Formal complaint process that has improved outcomes for at least one family
Watch out: Multiple reviews cite neglectful personal care around hygiene, feeding, and clothing, plus high staff turnover.
Services: long term care homes, aged care, adult day programs, respite palliative care
8. Kensington Village
3.2 (32 reviews)score 54/100
Kensington Village holds a 3.2-star average across 32 reviews, giving it enough volume to register on this list even though a detailed sentiment breakdown wasn't available this pass. It's included on rating consistency and review count alone, so worth a direct conversation with staff before deciding.
- Sufficient review volume to be statistically meaningful
- Consistent rating pattern over time
Watch out: Limited sentiment detail available; verify current conditions directly.
Services: long term care homes, aged care, adult day programs, respite palliative care
9. Westmount Gardens Long Term Care
3.6 (18 reviews)score 47/100
Westmount Gardens offers landscaped courtyards, organized activities, and some genuinely praised staff by name (Angela, Angie, the Lily and Daisy units), but the picture is polarized: recent five-star reviews sit alongside older accounts of serious hygiene and ostomy care failures. Quality appears to depend heavily on which unit a resident lands in.
- Clean facility with landscaped courtyards and grounds
- Organized social activities and excursions
- Some highly praised staff and units
- Regular family communication in recent reviews
Watch out: Older reviews describe residents left in soiled conditions and inadequate care for medically fragile residents; consistency between units is a real concern.
Services: long term care homes, aged care, adult day programs, respite palliative care
10. Earls Court Village
2.9 (23 reviews)score 44/100
Earls Court Village's PSWs are repeatedly praised for compassionate, hands-on care, but the facility as a whole carries a low 2.9-star average tied to serious oversight problems. This is a case where frontline effort doesn't fully offset management and safety gaps.
- PSWs consistently praised for compassionate, hands-on care
- Organized administrative structure
- Reasonable handling of Covid protocols noted by reviewers
Watch out: Multiple families report medication mismanagement, poor temperature control, and unresponsive management.
Services: long term care homes, aged care, adult day programs, respite palliative care
11. Southbridge London East LTC
2.1 (7 reviews)score 43/100
Southbridge London East LTC is a newer facility with individual staff members described as compassionate, but it carries the lowest rating on this list at 2.1 stars from a small pool of reviews, with most describing serious, repeated care failures. Families exploring this option should weigh the facility's newness against a consistent pattern of unresolved complaints.
- Newer physical facility
- Individual PSWs described as compassionate
Watch out: Most reviews describe mistreatment during personal care, lost laundry, inadequate meals, and unresponsive management; several families report exploring transfers.
Services: long term care homes, aged care, respite palliative care, retirement homes
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Guides before you choose
- How long it takes to get into a long-term care home in Ontario
What the long-term care application and wait-list process in Ontario actually looks like, and what genuinely speeds it up or slows it down.
- Resident rights in Ontario long-term care homes, and how to use inspection reports
What Ontario law actually guarantees residents in long-term care, and how to read a home's inspection history before you decide.
- What to look for on a tour: red flags in cleanliness, staffing, and communication
A practical checklist for touring a long-term care or retirement home in London, built around the issues families actually report.