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Westmount Gardens Long Term Care

Updated 2026-07-23 · 1,332 reviewed · 42 listed · Scored from 18 Google reviews · How we rank ›

3.6(18) 47 low data composite score See reviews on Google ✓ Google-verified
Long-Term Care HomesAged CareAdult Day ProgramsRespite & Palliative CareMemory Care & Dementia CareIn-Home Senior CareRetirement Homes & Assisted Living
Westmount Gardens Long Term Care
Services
Long-Term Care Homes, Aged Care, Adult Day Programs
Reviews
18

What recent reviews say

Westmount Gardens receives consistently polarized feedback: recent five-star reviews praise caring staff and supportive communication, while older negative reviews detail serious care gaps including residents left in soiled conditions, improper handling of medically fragile residents, and inadequate ostomy care despite website claims. Quality appears to vary significantly by unit and may have shifted over time, though recent staffing and management concerns persist in multiple accounts.

The facility offers nursing care, activities, and dining in a clean setting with courtyards and grounds. However, reviewers across multiple years report insufficient staffing, inconsistent care standards, and management unresponsive to safety concerns.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • compassionate staff (some units)
  • attentive care for residents
  • clean facility and grounds
  • varied activities and programs
  • regular communication with families
Watch-outs
  • inconsistent staff quality between units
  • poor hygiene and incontinence care
  • neglect during nights and staff breaks
  • inadequate staffing despite claims
  • disrespectful end-of-life care
compassionate-staffattentive-careclean-facilityresponsive-communicationunderstaffedpoor-hygieneneglectful-careengaging-activities
Best for: Families of residents who advocate regularly and can monitor care closely.
Think twice if: Care quality and staffing consistency vary widely; older reviews flag serious safety and hygiene gaps despite recent positive feedback.

Strengths

  • Clean facility with landscaped courtyards
  • Organized social activities and excursions
  • Communication with family members
  • Some highly praised staff members (Angela, Angie, Lily Unit, Daisy wing)

Worth knowing

  • Staff named Angela and Angie praised for communication in Lily Unit
  • Daisy wing noted for compassionate care
  • Website lists ostomy care, but reviewers report supplies and knowledge unavailable
  • Basketball court and bowling alley mentioned by one reviewer
  • Two courtyards with mature trees
  • Residents left in soiled conditions and parked in TV room per complaints
  • Inadequate PSW training in resident handling (improper lift use reported)

What reviews say by service

Long-Term Care Homes
Recent reviews highlight compassionate care and good communication, but older reviews detail unsafe handling, hygiene neglect, and unresponsive management.
Respite & Palliative Care
One reviewer reported disrespectful end-of-life care and inappropriate staff behavior during resident's final moments.

How it compares

  • Rated 3.6 against a 4.1 average across the 39 long-term care homes businesses listed here.
  • Has more Google reviews than 44% of the businesses in this directory.

How we scored this

How We Score
Star rating 26
Review volume 56
Review recency 11
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
8
4
4
3
1
2
0
1
5

Common questions

Are visiting hours flexible?
Yes; reviewers report being welcomed to visit day or night, though one noted inconsistent vaccine verification policies.
What activities and amenities are available?
The facility offers social events, off-site excursions, daily activities, courtyards, and reportedly a basketball court and bowling alley, though WiFi and computers for video calls were noted as limited in older reviews.
How responsive is staff to questions?
Recent reviews praise communication, particularly from staff members Angela and Angie. Older reviews indicate management ignored safety concerns reported by families.
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Last updated 2026-07-23