Best aged care providers in London, Ontario
This is the overall ranking of aged care providers in London, Ontario, combining home care agencies, retirement residences, and senior living communities into one list, scored using our methodology and current as of July 23, 2026. It's a starting point for comparing across service types before you narrow down to the specific kind of care you need.
Looking for a narrower fit? We rank specialists separately: best long-term care homes, best retirement homes & assisted living, best in-home senior care, and best hospice. This overall list pulls from all of those categories and ranks them together by composite score.
Picks are ranked by score and relevance to aged care, so a lower overall score can rank higher here.
At a glance
| # | Business | Score | Rating | From | Best for |
|---|---|---|---|---|---|
| 1 | Home Instead | 88 | 4.9 (104) | — | In-home dementia & palliative care |
| 2 | Senior Home Care by Angels London | 88 | 4.9 (101) | — | Urgent or crisis home care setup |
| 3 | White Wings Home Care & Transportation Services Ltd. | 87 | 4.8 (161) | — | Medical transportation & mobility support |
| 4 | The Village of Glendale Crossing | 80 | 4.5 (72) | — | Full-spectrum retirement village living |
| 5 | Right at Home In-Home Care London & St. Thomas | 80 | 4.9 (33) | — | Personalized nursing-level home care |
| 6 | Cocoon Senior Services - London | 76 | 5 (29) | — | Hands-on caregiver matching |
| 7 | Levante Grand Wood Park | 73 | 4.5 (48) | — | Social activities & community events |
| 8 | The Manor Village London - Retirement Home | 70 | 4.5 (48) | — | Multi-wing care with active programming |
| 9 | Amica London | 69 | 4.5 (35) | — | Assisted living with respite stays |
| 10 | The Waverley Retirement Residence | 66 | 4.5 (25) | — | Social programming in a historic building |
| 11 | Masonville Manor Retirement Residence | 66 | 4.4 (15) | — | Homey, personal atmosphere |
| 12 | Chartwell Richmond Woods Retirement Community | 65 | 4.5 (42) | — | Independent, mobile seniors who value amenities |
| 13 | Advanced Medical Group & Senior Living | 65 | 4.4 (63) | — | Quick medical appointments |
| 14 | Chartwell Longworth Retirement Community | 65 | 4.1 (64) | — | Budget-conscious independent living |
| 15 | Safehaven Home Care Services | 64 | 5 (5) | — | Small-scale, personal dementia care |
1. Home Instead
4.9 (104 reviews)score 88/100
Five years of reviews point to caregivers who stay with families through real decline, from Parkinson's to palliative needs, not just clock in and out. The office backs them up by coordinating hospital visits and adjusting routines as health changes, which is what pushes this to the top of the list.
- Named caregivers build lasting relationships with clients
- Trained for dementia and palliative situations
- Office adapts plans quickly as needs shift
- Families describe genuine emotional connection, not just task completion
Services: long term care homes, aged care, adult day programs, respite palliative care
2. Senior Home Care by Angels London
4.9 (101 reviews)score 88/100
Families turned to Angels in the middle of cancer, dementia, and post-surgery emergencies and got care arranged same-day or within days. Managers stay reachable by phone, and caregivers are consistently paired for continuity, which matters most for dementia clients who need familiar faces.
- Same-day or fast emergency care setup
- Consistent PSW pairing supports dementia stability
- Management accessible by phone, not just scheduling software
- Scales from part-time visits to full 24/7 care
Services: long term care homes, aged care, adult day programs, respite palliative care
3. White Wings Home Care & Transportation Services Ltd.
4.8 (161 reviews)score 87/100
This one stands out for logistics: wheelchair lifts, stretcher transfers, and hospital runs handled on schedule and with patience for clients who have mobility or cognitive challenges. Staff like Ali, Karim, and Mary get named repeatedly for staying composed under pressure.
- Reliable, on-time arrivals for appointments and transfers
- Equipped for wheelchair and stretcher transport
- Staff trained to handle dementia and mobility limitations calmly
- Families report genuine dignity in how clients are treated
Watch out: One reviewer described the owner as dismissive, a contrast to the otherwise consistent pattern of courteous service.
Services: respite palliative care, long term care homes, retirement homes, home care services
4. The Village of Glendale Crossing
4.5 (72 reviews)score 80/100
Glendale Crossing works as connected neighbourhoods rather than one building, spanning independent living through memory care with in-house physiotherapy and 24/7 nursing on site. Staff are named repeatedly for remembering residents' preferences and mobilizing quickly during falls or illness.
- Named staff build ongoing relationships with residents
- Village layout with Main Street common areas and a working restaurant
- In-house physio team and round-the-clock nursing
- Compassionate handling of end-of-life care and family crises
Services: long term care homes, aged care, adult day programs, respite palliative care
5. Right at Home In-Home Care London & St. Thomas
4.9 (33 reviews)score 80/100
Reviewers describe caregivers who anticipate needs before being asked and remember preferences over years, backed by an office that customizes care plans upfront rather than applying a template. It has fewer reviews than the top agencies, but the sentiment is consistently strong.
- Named caregivers stay with clients long-term
- Care plans built around the individual before service starts
- Handles nursing tasks like foot care and wound advice
- Fast turnaround on schedule changes
Services: long term care homes, aged care, adult day programs, respite palliative care
6. Cocoon Senior Services - London
5 (29 reviews)score 76/100
Founder Lisa personally matches PSWs to each client's personality and health needs, which families say has been decisive when relatives live out of town. Review volume is smaller, but every account describes fast response during emergencies and health changes.
- Founder personally involved in matching workers to clients
- Quick response during emergencies or sudden health changes
- Supports aging in place with regular check-ins
- PSWs take initiative on household tasks beyond the basics
Watch out: Fewer reviews than the top-ranked agencies, so the track record is shorter.
Services: adult day programs, home care services, long term care homes, retirement homes
7. Levante Grand Wood Park
4.5 (48 reviews)score 73/100
Kate in admissions and Jessica running programs get called out by name for making the intake process and daily calendar feel personal rather than institutional. Musical performances, events, and well-kept grounds with mature trees give the place a lived-in warmth.
- Compassionate, organized staff named directly in reviews
- Frequent entertainment and cultural programming
- Grounds and renovated facility praised for appearance
- Smooth, welcoming admissions process
Watch out: Some residents or families felt staff were controlling around activity and meal choices.
Services: long term care homes, aged care, adult day programs, respite palliative care
8. The Manor Village London - Retirement Home
4.5 (48 reviews)score 70/100
Most families describe warm staff, responsive nursing, and solid programming like physiotherapy and live entertainment across the Manor Village's wings. One detailed complaint about hygiene and memory care oversight from about a year ago stands out against an otherwise positive pattern, worth asking about directly.
- Staff engagement praised across multiple wings
- Family involvement encouraged, not just tolerated
- Active programming including physiotherapy and live music
- Clean, well-maintained facility
Watch out: A past review flagged hygiene lapses and gaps in memory care training and oversight.
Services: long term care homes, aged care, adult day programs, respite palliative care
9. Amica London
4.5 (35 reviews)score 69/100
Amica draws praise for chef-prepared meals and a full activity calendar that keeps residents engaged, with staff experienced enough to manage higher care needs than typical assisted living. It's a smaller review base, and a couple of complaints about meal tray delays and maintenance noise temper an otherwise positive picture.
- Staff experienced with higher-acuity care needs
- Daily on-site activities and engagement
- Chef-prepared dining across multiple venues
- Flexible respite stay options
Watch out: A few reviewers mention meal tray delays and late-night maintenance noise.
Services: long term care homes, aged care, adult day programs, respite palliative care
10. The Waverley Retirement Residence
4.5 (25 reviews)score 66/100
Reviewers consistently like the staff warmth and the range of activities on offer, set in a visually distinctive older building. That said, several long-stay guests describe outdated furnishings and maintenance that hasn't kept pace, so it's worth a careful in-person look before committing.
- Staff described as warm and attentive
- Active social calendar and entertainment
- Historic, visually appealing building
- On-site maintenance support available
Watch out: Some long-term residents report outdated furnishings and unresponsive management on maintenance issues.
Services: long term care homes, aged care, memory care, home care services
11. Masonville Manor Retirement Residence
4.4 (15 reviews)score 66/100
This is a smaller, low-review-count pick, but families consistently describe staff who learn residents by name and a daily rhythm of meals, wellness, theatre, and excursions that feels less clinical than a typical retirement home. Pet-friendly independent living adds to the homey feel.
- Staff described as genuinely knowing residents personally
- Full daily activity calendar
- Pet-friendly, homey atmosphere
- Open to family dinners and visits
Watch out: A few reviewers flagged rude driver conduct and strict pharmacy delivery screening; also a small review sample.
Services: long term care homes, aged care, adult day programs, respite palliative care
12. Chartwell Richmond Woods Retirement Community
4.5 (42 reviews)score 65/100
Chartwell Richmond Woods gets consistent praise for friendly staff, good dining, and amenities like an indoor pool and fitness centre. It's a better fit for residents who are still mobile, since reviewers report real accessibility gaps for those with wheelchairs or limited mobility.
- Friendly, named staff (Neelum mentioned repeatedly)
- Good meal quality and variety
- Indoor pool and fitness centre on site
- Active social calendar with day trips
Watch out: Reviewers report no wheelchair-accessible van and inaccessible shower facilities despite prior assurances.
Services: aged care, long term care homes, respite palliative care, memory care
13. Advanced Medical Group & Senior Living
4.4 (63 reviews)score 65/100
The clinic side gets credit for a clean, modern setup and fast appointment turnaround with specialist doctors on hand. Reviews here skew older and lean more toward medical clinic experience than day-to-day senior living care, so treat this as a supplementary option rather than a full care solution.
- Clean, modern facility
- Quick appointment turnaround
- Friendly, knowledgeable staff
- Specialist doctors available on site
Watch out: The drop-in clinic has reportedly closed, and most reviews are dated with little recent senior care feedback.
Services: long term care homes, aged care, respite palliative care, home care services
14. Chartwell Longworth Retirement Community
4.1 (64 reviews)score 65/100
Chartwell Longworth offers independent suites with chef dining and fitness classes starting around $3,999 a month, and most visitors describe a clean, friendly setting with good food. A handful of serious complaints about understaffing and health monitoring gaps mean it's worth asking pointed questions about staffing ratios and infection protocols before signing.
- Warm, engaged staff noted by most visitors
- Clean environment with quality meals
- Active social programs and quick respite admission
- Chef dining plus spa and wellness services listed
Watch out: Some reviewers describe understaffing, pest issues, and gaps in monitoring for common infections.
Services: long term care homes, aged care, respite palliative care, memory care
15. Safehaven Home Care Services
5 (5 reviews)score 64/100
All five reviews are five stars, with families naming caregivers like Sheila and Karen directly for reliability and dignity. One family switched from inconsistent government-provided care after a dementia diagnosis and describes finally feeling secure, though the very small review count means this is more early promise than a long track record.
- Named caregivers build real relationships
- Reliable punctuality reported by every reviewer
Watch out: Only five reviews on record, so the sample is small compared to other agencies on this list.
Services: long term care homes, adult day programs, respite palliative care, home care services
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