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The Waverley Retirement Residence

Updated 2026-07-23 · 1,332 reviewed · 42 listed · Scored from 25 Google reviews · How we rank ›

4.5(25) 66 composite score See reviews on Google ✓ Google-verified
Long-Term Care HomesAged CareMemory Care & Dementia CareIn-Home Senior CareRetirement Homes & Assisted Living
The Waverley Retirement Residence
Services
Long-Term Care Homes, Aged Care, Memory Care & Dementia Care
Reviews
25

What recent reviews say

Most reviewers praise attentive, warm staff and vibrant social programming that keeps residents active. However, several long-stay guests report outdated furnishings, poor maintenance of common areas, and management that failed to meet specific medical needs despite assurances.

Praised for
  • warm, welcoming staff
  • engaging activities and social life
  • clean rooms and facilities
  • friendly atmosphere
  • well-maintained grounds
Watch-outs
  • poor facility maintenance and updates
  • unresponsive management
  • high staff turnover
  • inadequate furniture and room sizing
compassionate-staffengaging-activitiesclean-facilityfriendly-atmospherehigh-turnover-staffunresponsive-management
Best for: Active seniors seeking social engagement and independent or assisted living with attentive daily staff support.
Think twice if: Maintenance and facility updates lag; management has not consistently honored medical accommodation requests; investigate specific rooms and current conditions during tours.

Strengths

  • staff described as warm and attentive
  • diverse activities and entertainment
  • historic, visually appealing building
  • on-site maintenance support

Worth knowing

  • On-site maintenance staff available to install support bars and accessibility aids
  • Pet therapy visits offered
  • Yoga, Drum Fit, and walking programs scheduled
  • Respite stays available
  • New flooring and bathrooms noted in recent 5-star review from 3 months ago
  • 3rd-floor stairwells reported uncleaned during 13-day respite stay
  • Wooden wheelchair ramp described as weathered and neglected
  • Tea room furnishings and upholstery reported as 50+ years old

What reviews say by service

Retirement Homes & Assisted Living
Praised for social activities and engaged residents; complaints centre on facility condition and management responsiveness.
Respite & Palliative Care
One respite guest reported medical needs were guaranteed but not delivered; furniture promised but delayed until family provided own equipment.
Memory Care & Dementia Care
Website lists this service; no reviews clearly address memory-care-specific experience.
Aged Care
Mixed: recent reviews highlight active, social experiences; older complaints emphasize deferred maintenance and staff instability.

How it compares

  • Rated 4.5 against a 4.06 average across the 34 retirement homes & assisted living businesses listed here.
  • Has more Google reviews than 61% of the businesses in this directory.

How we scored this

How We Score
Star rating 53
Review volume 61
Review recency 97
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
21
4
0
3
1
2
1
1
2

Common questions

What activities are available to residents?
Their website lists exercise classes, yoga, drum fit, walking programs, pet therapy visits, musical entertainment, card games, bingo, manicures, and hand waxing.
Does Waverley accept respite stays?
Yes; their website lists respite and short-term stays as a service. One recent review noted a 13-day respite stay.
Are there renovations happening?
A recent 5-star review from 3 months ago mentioned new flooring and new bathrooms; an earlier review from 3 years ago described outdated furnishings and lack of updates.
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Last updated 2026-07-23