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The Village of Glendale Crossing

Updated 2026-07-23 · 1,332 reviewed · 42 listed · Scored from 72 Google reviews · How we rank ›

4.5(72) 80 composite score See reviews on Google ✓ Google-verified Publishes prices
Long-Term Care HomesAged CareAdult Day ProgramsRespite & Palliative CareMemory Care & Dementia CareIn-Home Senior CareRetirement Homes & Assisted Living
The Village of Glendale Crossing
Services
Long-Term Care Homes, Aged Care, Adult Day Programs
Reviews
72
Compare: Senior Home Care by Angels London vs The Village of Glendale Crossing: which fits your care need?The Village of Glendale Crossing vs Masonville Manor: which fits long-term care needs?

What recent reviews say

Staff by name-Heather, Monika, Holly, Mya, Rob, Hardeep, Tina, Elise-routinely checked on residents, recalled preferences, and mobilized care during falls and illness. Families described a bright, clean village with continuous activities, a working restaurant, exercise classes, and in-house physio; one adult child found her mother walking again after a serious fall and the entire community engaged when residents neared end-of-life.

The facility operates as interconnected neighbourhoods rather than a single building, with independent living, assisted care, and memory care wings. Residents consistently encountered warmth over efficiency: staff greeted them by name in hallways, attended Honour Guards for deceased residents, and checked in during family crises. One reviewer from outside the province remarked the experience shifted their post-retirement plans toward seeking a Schlegel Village in their own region.

Praised for
  • attentive, named staff who know residents
  • clean, spacious, modern facilities
  • abundant social activities and programming
  • compassionate end-of-life and palliative care
  • welcoming community feel versus institutional
compassionate-staffattentive-careclean-facilityfriendly-atmospheresafe-environmentengaging-activitiesskilled-nursing
Best for: Families seeking attentive, named-staff care for parents transitioning from independent living through palliative stages.
Think twice if: High price point (assisted care and memory care exceed $7,000/month); best fit for those able to afford premium residential care.

Strengths

  • Named staff who build ongoing relationships with residents
  • Integrated village layout with Main Street common areas and restaurant
  • In-house physiotherapy team and 24/7 nursing
  • Compassionate end-of-life care and family engagement

Worth knowing

  • Assistant Manager Heather Hyland assigned to Ailsa Craig neighbourhood; attends daily during end-of-life, leads Honour Guards
  • Chef Hardeep and manager Rob at Ruby Restaurant; deliver meals to suites during illness
  • In-resident PT Mya helped mobilize resident post-fall and educated staff on mobility techniques
  • Intake coordinators Monika, Holly, Rema noted for thorough pre-move planning
  • Ruby Restaurant operates Wednesday–Saturday with lunch/dinner; Wednesday lunch is grab-and-go service on Main Street
  • Red pull cords in bathrooms connect to 24/7 nursing station
  • Monthly activity schedule includes bingo, cards, crafts, movie nights, exercise classes, happy hour, ice cream truck events

What reviews say by service

Retirement Homes & Assisted Living
Residents and families report community atmosphere, abundance of activities, attentive staff, and comfort in transitioning from independent home life.
Memory Care & Dementia Care
Emma's Neighbourhood residents reported staff as wonderful, attentive, and caring; families noted comfort and dignity in care.
In-Home Senior Care
In-house physio team actively engaged residents post-fall; nursing staff made daily home visits and responded to health concerns.
Respite & Palliative Care
Staff attended Honour Guards, made daily end-of-life visits, honoured resident wishes, and provided compassionate presence to families; meals delivered to suites during terminal illness.
Long-Term Care Homes
Named staff (nurses, caregivers, coordinators) provided dignity, respect, and genuine kindness; families deeply grateful for care during nine-month and two-year stays.

How it compares

  • Rated 4.5 against a 4.1 average across the 39 long-term care homes businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

How We Score
Star rating 60
Review volume 81
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
55
4
7
3
4
2
1
1
5

Common questions

Do staff know residents by name and preferences?
Yes. Reviewers consistently mentioned staff greeting residents by name, recalling personal preferences, and checking on them during illness or after falls. Named coordinators like Heather Hyland and nurses on each neighbourhood oversee resident wellbeing.
What dining options are available?
The Ruby Restaurant operates Wednesday through Saturday for lunch and dinner, with Wednesday lunch as grab-and-go. Meals are available pay-as-you-go or under a meal plan. Nursing staff can arrange meal delivery to suites during illness.
Is physiotherapy available on-site?
Yes. An in-house physio team works with residents, including post-fall rehabilitation. One resident regained the ability to walk with in-resident PT support and staff education on mobility techniques.
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Last updated 2026-07-23