London, Ontario Senior Care Guide
Menu
Request a consultation

Chartwell Longworth Retirement Community

Updated 2026-07-23 · 1,332 reviewed · 42 listed · Scored from 64 Google reviews · How we rank ›

4.1(64) 65 low data composite score See reviews on Google ✓ Google-verified Publishes prices
Long-Term Care HomesAged CareRespite & Palliative CareMemory Care & Dementia CareIn-Home Senior CareRetirement Homes & Assisted Living
Chartwell Longworth Retirement Community
Services
Long-Term Care Homes, Aged Care, Respite & Palliative Care
Reviews
64

What recent reviews say

Most who visit praise warm, attentive staff and a clean, friendly setting with good meals and activities. Serious complaints from a few focus on understaffing, pest issues, and lapses in preventative health checks, particularly for common infections in older residents. Mixed experience suggests variable care quality depending on department or timing.

Chartwell Longworth offers independent suites, chef dining, fitness classes, and regular activities at $3,999/month starting rate. Their website lists spa, beauty, and wellness services, plus housekeeping and linen. West London location. Before choosing, ask specifically about infection monitoring protocols and current staffing ratios.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • compassionate and caring staff
  • clean, welcoming environment
  • quality food
  • active social community
Watch-outs
  • understaffing and overworked employees
  • pest control and sanitation lapses
  • medical oversight gaps (urinary tract infections)
  • inadequate handling of medical emergencies
compassionate-staffclean-facilitygood-food-qualityengaging-activitiesunderstaffedpoor-hygiene
Best for: Active seniors seeking independent living with social engagement and respite-care families needing quick admission.
Think twice if: Potential understaffing concerns and past reports of pest issues and delayed medical response warrant close questions before enrolling.

Strengths

  • warm, engaged staff
  • clean facilities and good meals
  • active programs and social activities
  • quick respite admission

Worth knowing

  • Respite admission available with 24-48 hour notice
  • Longworth coach for day trips
  • Wellness Centre and spa services on-site
  • Weekly housekeeping and linen service included
  • Billiards room and card games

What reviews say by service

Respite & Palliative Care
One family praised quick respite room placement and warm staff; staff learned resident's preferences quickly.
Retirement Homes & Assisted Living
Strong praise for friendly atmosphere and cleanliness; serious concerns raised about understaffing, pest control, and inadequate health monitoring.
Memory Care & Dementia Care
Website lists service; limited review evidence specific to memory care.
Long-Term Care Homes
Complaints centre on understaffing, pest issues, and gaps in preventative health protocols.
Aged Care
Mixed: praised for welcoming, clean environment and good meals; flagged for infection prevention oversight and medical emergency handling.
In-Home Senior Care
Website lists weekly housekeeping and linen service; no specific review evidence.

How it compares

  • Rated 4.1 against a 4.06 average across the 34 retirement homes & assisted living businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

How We Score
Star rating 40
Review volume 79
Review recency 89
Review sentiment 49
Profile completeness 100
Verification 30

Rating breakdown

5
38
4
13
3
2
2
3
1
8

Common questions

Can my relative move in on short notice for respite care?
Yes. A five-star reviewer reported Chartwell arranged respite room placement quickly when their initial facility fell through.
What meals and activities are included?
Chef-prepared dining is included. Their website lists fitness classes, creative workshops, day trips by Longworth coach, billiards, card games, and spa services.
What is the starting price for a suite?
Independent living suites start from $3,999 per month, according to their website.
Request a quote

Similar aged care providers nearby

Westmount Gardens Long Term Care
47 low data

Westmount Gardens Long Term Care

3.6(18)✓ Google-verified

Westmount Gardens receives consistently polarized feedback: recent five-star reviews praise caring staff and supportive communication, while older negative reviews detail serious care gaps including residents left in soiled conditions, improper handling of medically fragile residents, and inadequate ostomy care despite website claims. Quality appears to vary significantly by unit and may have shifted over time, though recent staffing and management concerns persist in multiple accounts. The facility offers nursing care, activities, and dining in a clean setting with courtyards and grounds. However, reviewers across multiple years report insufficient staffing, inconsistent care standards, and management unresponsive to safety concerns.

Long-Term Care HomesAged CareAdult Day Programs
View profile
The Village of Glendale Crossing
80

The Village of Glendale Crossing

4.5(72)✓ Google-verifiedPublishes prices

Staff by name-Heather, Monika, Holly, Mya, Rob, Hardeep, Tina, Elise-routinely checked on residents, recalled preferences, and mobilized care during falls and illness. Families described a bright, clean village with continuous activities, a working restaurant, exercise classes, and in-house physio; one adult child found her mother walking again after a serious fall and the entire community engaged when residents neared end-of-life. The facility operates as interconnected neighbourhoods rather than a single building, with independent living, assisted care, and memory care wings. Residents consistently encountered warmth over efficiency: staff greeted them by name in hallways, attended Honour Guards for deceased residents, and checked in during family crises. One reviewer from outside the province remarked the experience shifted their post-retirement plans toward seeking a Schlegel Village in their own region.

Long-Term Care HomesAged CareAdult Day Programs
View profile
Extendicare Elmwood Place Long-Term Care Home
53 low data

Extendicare Elmwood Place Long-Term Care Home

3.3(12)✓ Google-verified

Family reports span praising compassionate end-of-life care and bright rooms, to alleging unsafe lifting, poor dementia training, unexplained falls with suspected cover-ups, and fragmented communication between physio, nursing, and care staff. Evidence suggests inconsistent care quality across shifts and wings. Recent negative reviews cite specific injuries, theft related to non-working cameras, and families considering transfers. Older positive reviews focus on individual kindness and facility cleanliness but predate recent safety concerns.

Long-Term Care HomesAged CareAdult Day Programs
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-23