London, Ontario Senior Care Guide
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Queen's Village Retirement Home

Updated 2026-07-23 · 1,332 reviewed · 42 listed · Scored from 17 Google reviews · How we rank ›

3.4(17) 45 low data composite score See reviews on Google ✓ Google-verified
Long-Term Care HomesAged CareRespite & Palliative CareMemory Care & Dementia CareIn-Home Senior CareRetirement Homes & Assisted Living
Queen's Village Retirement Home
Services
Long-Term Care Homes, Aged Care, Respite & Palliative Care
Reviews
17

What recent reviews say

Staff build genuine relationships with residents and families consistently praise memory care and activity engagement. Bed bug infestations reported repeatedly across multiple years undermine trust despite dedicated caregiving, raising serious health and safety questions.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • attentive and compassionate staff
  • strong memory care floor
  • engaging activities and recreation
  • food quality
Watch-outs
  • persistent bed bug problem
  • inconsistent staff quality
  • safety and hygiene concerns
compassionate-staffengaging-activitiesgood-food-qualitypoor-hygienesafe-environment
Best for: families seeking memory care with engaged programming and staff attention to individual needs.
Think twice if: Bed bug issues documented over 8+ years raise serious hygiene concerns; verify current pest control status before admission.

Strengths

  • dedicated memory care staff
  • strong resident activity programs
  • house physician on call

Worth knowing

  • Staff named Sandy and Laura praised for upbeat, helpful attitude
  • Memory care floor layout designed with dementia safety in focus
  • Sittercise and Bingo activities regularly mentioned
  • Bed bug problem reported continuously since at least 2015 with in-house treatment attempts

What reviews say by service

Memory Care & Dementia Care
Staff go above and beyond; floor layout designed thoughtfully for dementia safety and security.
Adult Day Programs
Recreation therapists connect well with residents; activities like Bingo and sittercise regularly praised.

How it compares

  • Rated 3.4 against a 4.23 average across the 30 in-home senior care businesses listed here.
  • Has more Google reviews than 41% of the businesses in this directory.

How we scored this

How We Score
Star rating 21
Review volume 55
Review recency 0
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
8
4
2
3
1
2
0
1
6

Common questions

Does Queen's Village have a memory care program?
Yes. Their website lists a Memory Lane program for Alzheimer's and dementia care; reviews praise the floor's layout for safety and staff who treat residents like family.
What activities are available?
Recreational programs include Bingo, sittercise, games, and outings. Staff and reviews mention activities are regular and well-attended.
Is nursing available around the clock?
Yes. Their website states licensed nurses and health care aides are available 24/7, with a house physician on call and weekly visits.

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Last updated 2026-07-23